Terms and Conditions for Satisfaction Guarantee

Our Satisfaction Guarantee

At Aeon8, we genuinely believe in the quality of our products. That’s why we back everything we sell with our "Satisfaction Guarantee." This applies to:

  1. CRO Business Review
  2. Bespoke Site Review
  3. CRO Guide

We’re here to help you get real value from our offerings, and if you're not satisfied, we’ll work with you to make it right.

1. Our Commitment to You

We want you to feel confident in your purchase. If, for any reason, the product or service doesn’t meet your expectations, just let us know. We’re more than happy to either fix the issue or provide a refund, depending on the situation.

2. Working Together to Find a Solution

We believe most issues can be sorted out with a quick conversation. So, if something isn’t working for you, simply reach out to us. Give us a little time to understand the problem, and we’ll respond within 5 business days. We’ll work together on a solution that’s fair and helps you get the value you expected. Our main goal is to ensure that you are satisfied and getting what you need from our product or service.

3. How to Reach Out

If you need to talk to us about an issue, contact us within 30 days of receiving the product. To help us solve things quickly, provide:

  • Your name and contact info
  • Your order number or proof of purchase
  • A brief explanation of what went wrong or why you’re not satisfied

4. Refund Process

If after working together we can’t resolve the issue to your satisfaction, we’re happy to issue a refund. Once approved, refunds will be processed back to your original payment method within 10 business days.

5. Exceptions

There are a few situations where our Satisfaction Guarantee might not apply:

  • If the product or service was used in ways it wasn’t intended for
  • Issues caused by factors outside our control (such as unrelated technical problems)
  • For services where significant work has already been completed (e.g., in-depth reviews), we might offer a partial refund based on what’s already been delivered

6. Staying Flexible

We’re constantly striving to improve, so these terms may evolve over time. We’ll always notify you of any significant changes either on our website or directly.